Why is active listening important?Īctive listening is more than just gathering information, it’s about fully concentrating on what’s being said to achieve shared understanding. Active listening is a critical skill for leaders because it helps us derive meaning and context to support the employee experience and gather valuable information to identify barriers or opportunities and work together to achieve shared goals. What is active listening?Īctive listening requires techniques of focused listening, understanding what’s being said and responding and reflecting in a thoughtful manner. Senior leaders must set the tone, establish expectations for the entire organization and model active listening.
To create a culture where people feel their input is valued, you need to facilitate dialogue. It’s also about proving you value that input by showing appreciation for an employee’s point of view and taking action on it. It's not only about inviting employee input on a project, initiative or ways of working it’s actively listening to understand their employee experience. When managers make an effort to listen to employees, they see the benefits in terms of engagement and positive relationships, which moves an organization toward success. With a shift to a hybrid work environment and fewer opportunities for in-person connection, making time-and space-to actively listen is critical. (There’s a reason we have two ears and one mouth.)Īctive listening is a foundational skill of Heart First leadership that helps build authentic connection and understanding. One of the most important ways leadercommunicators show they care is to listen-truly listen-to what people have to say. Leaders inspire their teams by showing they care.
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